Refund policy
Protoflow Refund Policy: How to Return Bottles, Where They Go and When the Money Posts
The Protoflow refund policy works in four steps: call the order desk with your order ID, mail the bottles back with tracking, wait 3-5 business days after they are credited, then allow 5-10 days for your card. You pay return shipping. The return address and the exact deadline should be confirmed with the desk.
Written by the Protoflow label deskUpdated
The policy01
What is the Protoflow refund policy?
The Protoflow refund policy is the set of steps behind its 60-day money-back guarantee: call, mail the bottles back, and wait for the refund to post.
The rules come from the seller's sales page, read on October 19, 2026 (Protoflow info page). We did not find a separate policy document. We lay out what the sales page says and mark what it leaves out.
Two points need care. The sales page gives 60 days from receipt in one place, and its FAQ says "the next 2 full months" in another. And the address for returned bottles is not clear. Confirm both with the desk before you pack a box. The guarantee page covers what the promise itself means.
Return steps02
How do you return Protoflow and get a refund?
Call the order desk first, then mail the bottles back with tracking. Do not ship anything before you speak to the desk.
Call +1 (302) 200-3480
Have your order ID ready. Ask for the return address and your last day to return.
Pack the bottles
Include a note with your full name, email and order ID. The desk asks for these.
Ship with tracking
The sales page says to use a tracked service. You pay the postage.
Keep proof
Save the tracking page and the postage receipt until the refund posts.
Timing03
How long does a Protoflow refund take?
The refund is started 3-5 business days after your returned bottles are credited, and your card issuer then needs 5-10 days to post it.
So the wait starts when the bottles are credited, not when you mail them. Add transit time to that.
- Day 0
Order and keep the email
Keep the order ID; the desk asks for it. The 60 days run from the day you receive the bottles.
- Day 30
First check-in
Note night-time trips to the bathroom, stream strength and sleep. Keep any prescribed medicine going the whole time.
- By day 60
Ask for your money back
Call +1 (302) 200-3480 with your order ID before day 60, or write to [email protected].
- Then
Mail with tracking
Send the bottles to the return address the desk gives you, with your full name, email and order ID. Return postage is on you.
Return address04
What is the Protoflow return address?
Confirm it with the order desk. Our sources show more than one address, and a wrong address can cost you the refund.
The bottle names the distributor as PhytoThrive Labs, 19655 E 35th Dr #100, Aurora, CO 80011 (Protoflow bottle label). The sales page's return line also points to that Aurora address. Our own contact notes list a different returns address in New York.
| Source | Address given |
|---|---|
| Bottle label (distributor) | PhytoThrive Labs, 19655 E 35th Dr #100, Aurora, CO 80011 |
| Seller's sales page, returns line | The same Aurora address |
| Our returns record | 100 East 42nd Street, Floor 9, New York, NY 10017, USA |
Call +1 (302) 200-3480 or email [email protected], ask for the return address for your order ID, and ship only to the address you are given.
Who pays05
Who pays for Protoflow return shipping?
You do. The sales page says return shipping is on the buyer, and it asks for a tracked service.
A heavier parcel costs more to post. Returning six bottles costs more than returning two, so weigh that before you buy the 6-bottle pack at $294.
The sales page does not say whether the 2-bottle shipping fee comes back, and the amount of that fee is not printed. It does not mention a restocking fee, and we found none. Ask the desk about both. The checkout total is your best record of what you paid.
- Postage back: paid by you
- Price of the bottles: refunded under the guarantee
- Shipping fee on the 2-bottle pack: ask the desk
- Restocking fee: none stated
Protoflow: from $49 a bottle60 capsules · 2, 3 or 6 bottles · free US shipping on 3 or 6 · 60-day guarantee
See packsCancel06
Can you cancel a Protoflow order after you place it?
Call the desk as soon as you can. The sales page says orders ship within 24 hours on working days, so the window is short.
We found no written cancellation rule. Before the parcel ships, a cancel request may still be possible. After it ships, the usual route is the return steps above. Do not wait, because the 60-day clock runs once the bottles arrive.
Changes and cancellations to an order go to the same desk on +1 (302) 200-3480, or to [email protected], or to the form at protoflow.net/contact. The website inbox on this site cannot see orders. The order help page has the steps.
Used bottles07
Can you return Protoflow bottles you have already started?
The sales page does not say whether part-used bottles qualify. Ask the desk before you ship.
Keep the bottles, the packaging and any capsules left. If the desk wants the whole order back, you can send it all. If it allows part of an order, get that rule in writing.
Stop taking Protoflow if you feel unwell, and tell your doctor about every supplement you take. Keep taking any prescribed medicine as directed. The bottle says to consult a physician first if you take any medication (Protoflow bottle label).
If it stalls08
What if the refund does not arrive?
Count the days from the credit date, then call the desk with your tracking proof.
If the 3-5 business days and the 5-10 card days have passed, call +1 (302) 200-3480 and give your order ID and tracking number. Write down the name of the agent and the date.
Still stuck? Your card issuer can open a dispute, and the statement line CLKBANK* tells it who took the payment. Keep every receipt. Our where to buy page explains the payment names.
Protoflow: from $49 a bottle60 capsules · 2, 3 or 6 bottles · free US shipping on 3 or 6 · 60-day guarantee
See packsFAQ09
Protoflow refund questions, answered
What is the Protoflow return address?
Confirm it with the order desk on +1 (302) 200-3480. The bottle names an Aurora, Colorado distributor address, and the sales page points there too, but our own records list a New York one. Ship only where the desk tells you.
Can I cancel Protoflow after it has shipped?
We found no written rule. Once a parcel ships, the usual route is the return steps: call the desk, mail the bottles back with tracking, and wait for the credit. Call the desk early to ask.
How long does a Protoflow refund take?
About 3-5 business days after the returned bottles are credited, then 5-10 days for your card issuer to post it. The clock starts at the credit, not at the day you mail the box.
Who pays return shipping for Protoflow?
The buyer does. The sales page asks for a tracked service and says return shipping is on you. It does not say the original 2-bottle shipping fee is refunded, so ask the desk.
Can I return Protoflow bottles that are already open?
The sales page does not say. Ask the desk before you ship, and keep the bottles, packaging and any capsules left. Get the answer in writing, with the agent's name and the date.
Will my Protoflow refund go back to my original card?
The sales page describes a card refund, with the issuer taking 5-10 days to post it. It names no other method. Check the statement line CLKBANK* and ask the desk if a different method is needed.
What if the Protoflow desk does not answer my refund request?
Call again and note the date and time, email [email protected], and use the form at protoflow.net/contact. Keep your tracking proof. If the delay passes the stated days, your card issuer can open a dispute.
Can I return only some bottles from a 3-bottle order?
The sales page does not say. Ask the desk what it wants back before you ship. A part return could change how much you are refunded, so get the amount in writing.
Who wrote this10
Written and reviewed by
Pages built from the label, the brand pages and linked NIH, FDA, FTC, NICE and peer-reviewed sources.
Last updated . See our editorial standards and how we check reviews. This website is run by a USA authorized Protoflow retailer, not by the manufacturer or distributor, PhytoThrive Labs. We make money when you buy through our order links.
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