Contact
Protoflow Contact: Who to Call, Write or Email, and for What
Protoflow contact starts with the order desk at +1 (302) 200-3480 for tracking, changes and refunds on placed orders, plus the support form at protoflow.net/contact and the order email. Questions about this website go to [email protected], which cannot see orders. Five contacts in all, and only the first three can open an order.
Written by the Protoflow label deskUpdated
All contacts01
How do I contact Protoflow?
Call the Protoflow order desk for anything about an order, and write to the website inbox only for questions about our pages.
Two different groups answer, and mixing them up is the most common reason a message goes nowhere. The brand side sells, ships and refunds. This website only explains the label and sends buyers to the Protoflow info page.
The cards below list every contact we hold: the order phone, the support form, the order email, the website email, the office and the returns address.
Tracking and refunds for placed orders
Protoflow order desk. It also handles changes to an order. Have your order ID ready.
Order email
Tracking and refunds on placed orders, in writing. Include your order ID.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
600 Lexington Avenue, Floor 9
New York, NY 10022
Mail only. No walk-in sales.
Returns (New York)
100 East 42nd Street, Floor 9
New York, NY 10017
Call first. Put your full name, email and order ID in the box. The buyer pays return shipping. Use a tracked service.
The seller's contact details were read on October 19, 2026 (Protoflow info page). If a number or address has changed, the info page wins over this one.
Pick a contact02
Which Protoflow contact should I use for my question?
Match the contact to the job: money and parcels go to the order desk, and words on our pages go to the website inbox.
The order desk has your order record. We do not. That one fact decides almost every case below.
| Your question | Use this | Why |
|---|---|---|
| Where is my parcel | Order desk, +1 (302) 200-3480 | It holds the order and tracking record |
| Change or cancel an order | Order desk, or [email protected] | Only the brand side can edit an order |
| Refund or return | Order desk first, then mail the bottles | The desk gives the return steps and logs the claim |
| A typo or error on our pages | [email protected] | We run and fix the pages |
| A privacy request about this site | [email protected] | We hold the site's data, not the order data |
| Press or a source we missed | [email protected] | The label desk reads these |
| A health question about the capsules | Your doctor or pharmacist | Neither inbox can give medical advice |
The phone, the support form and the order email all reach the brand side, so use whichever suits you. For a health question, take the bottle to a pharmacist. See the medicines guide for what to bring.
Before you call03
What should I have ready before I call the Protoflow order desk?
Your order ID, the email used at checkout and, for a return, the number of bottles. The desk note says to have the order ID ready.
A call goes faster with the facts in hand. Four items cover most calls.
The order ID
It sits in your confirmation email. The desk uses it to find the order.
The email and name from checkout
A mail-in return needs your full name, email and order ID written on the note inside the box.
The date the bottles arrived
The 60-day guarantee counts from receipt, so the date matters for a refund.
A pen for the return steps
Ask for the return address and any claim number, then write down the name of the person you spoke to.
Write the date, the name of the person and any claim number. Follow a phone call with a short email to [email protected] so the steps are on paper.
The company04
Is there a Protoflow company address in the USA?
The bottle names PhytoThrive Labs at 19655 E 35th Dr #100, Aurora, CO 80011, as distributor. The label prints no factory.
That Aurora, Colorado address is the one on the bottle (Protoflow bottle label). It is a distributor address, so it tells you who sells the capsules and not where they are made. The sales page also names this address for returns (Protoflow info page).
The website office is separate: 600 Lexington Avenue, Floor 9, New York, NY 10022, USA. It is a mail address for Myprotoflow, the retailer that runs this site, and it does not take returns.
| Address | Who it belongs to |
|---|---|
| 19655 E 35th Dr #100, Aurora, CO 80011 | PhytoThrive Labs, the distributor on the bottle |
| 600 Lexington Avenue, Floor 9, New York, NY 10022, USA | Myprotoflow, the website retailer |
| 100 East 42nd Street, Floor 9, New York, NY 10017, USA | Returns address held by the seller; confirm with the desk |
| Factory | Not published |
Read how the site and the brand differ on the about page.
Protoflow: from $49 a bottle60 capsules · 2, 3 or 6 bottles · free US shipping on 3 or 6 · 60-day guarantee
See packsReturns05
Where do I send Protoflow bottles for a refund?
Call the order desk first, then mail the bottles to the return address it gives you, with tracking.
The sales page gives one return address and our records hold another, so do not ship until the desk confirms which one applies to your order. A parcel sent to the wrong place can delay a refund.
- Call +1 (302) 200-3480 with your order ID
- Ask for the current return address in writing or by email
- Pack the bottles with your full name, email and order ID
- Use a tracked service, because return shipping is on the buyer
- Expect the refund 3-5 business days after the bottles are credited, then 5-10 days on the card
The full steps live on the refund policy and guarantee pages.
Stay safe06
What should I not put in a message to Protoflow?
Never email a full card number, a password or a long health history. The desk needs your order ID, not those.
Email is not a secure channel. An order ID, a name and a short description of the problem are enough for the order desk to find your record. Keep card details for the checkout screen only.
Health details deserve the same care. Say that a symptom started after the capsules, and leave the full history for your doctor. A scam that copies the brand can ask for more than a real desk would, so call the number printed in your confirmation email if a message feels off.
This website07
What can I ask the Myprotoflow website team?
Questions about our pages, privacy requests and press, answered Monday to Friday, 9:00am to 5:00pm Eastern.
The website inbox is [email protected]. It is staffed in business hours and is the right place to report a wrong figure, an out-of-date price or a broken link. We fix errors against the bottle label, so send a photo of the panel if you think we misread it.
It cannot see orders, refund a card or change a shipment. A message about those goes to the order desk. Our promise on reviews is simple: we publish none until a real buyer is matched to an order, which keeps us in line with the FTC rule on fake reviews (FTC, Consumer Reviews and Testimonials Rule Q&A). Read the privacy policy for how we handle your email.
FAQ08
Contacting Protoflow, short answers
Is the Protoflow support form the same as the order phone?
They reach the same brand side but by different routes. The form at protoflow.net/contact is written and slower to confirm, and the phone gives a live answer. Use the phone for a parcel or refund, and the form when you want a written record.
Can I email this website about my Protoflow order?
You can, but we cannot see orders, tracking or payments. Our inbox, [email protected], handles pages, typos, privacy and press only. For an order, call the Protoflow order desk or use the support email, [email protected].
How do I report a fake Protoflow seller?
Send the link or a screenshot to [email protected] and to the order desk. A listing that is not the Protoflow info page may sell something else, and we know of no authorized marketplace store. A card dispute is also open to you through your card issuer.
Can I report a side effect through this site?
Tell your doctor first. Then report it to the order desk so the brand has a record. Anyone may also report an adverse event to FDA through its Safety Reporting Portal (FDA, Dietary Supplements Q&A). Our inbox is not a medical service and cannot give advice about symptoms.
How do I ask for my email to be removed from the site?
Write to [email protected] with the address to remove and the word privacy in the subject line. The request covers data this website holds, such as a message to us. Data from an order sits with the brand side and its payment processor.
Does the website office take Protoflow returns?
No. The New York office is a mail address for the retailer, not a returns point. Bottles go to the address the order desk gives you. Mailing them to the wrong place can slow the refund or lose the parcel.
Where can press or partners write?
To [email protected], with the outlet or company name in the subject. We answer questions about how we read the label, how we source studies and what we publish. We do not answer questions on the brand's behalf, because we are not the manufacturer.
Who wrote this09
Written and reviewed by
Pages built from the label, the brand pages and linked NIH, FDA, FTC, NICE and peer-reviewed sources.
Last updated . See our editorial standards and how we check reviews. This website is run by a USA authorized Protoflow retailer, not by the manufacturer or distributor, PhytoThrive Labs. We make money when you buy through our order links.
Keep reading
Related Protoflow reading
USA Authorized Protoflow Retailer
Ready to try Protoflow?
Check your medicines, then choose a pack. Three or six bottles ship free in the US, cost less per bottle and add four bonus ebooks, and the 60-day guarantee covers every pack.
- Secure checkout on the info page
- 60-day guarantee
- Ships from the U.S.
